Frequently Asked Questions
General Questions
What time is check-in and check-out?
Check-in is from 2:00 PM onwards, and check-out is before 11:00 AM.
Does the hotel offer free Wi-Fi?
Yes, Delux Hotel provides complimentary Wi-Fi access throughout the hotel, including guest rooms.
Is parking available?
Yes, we offer free parking for all our guests. Valet parking is also available at an additional charge.
Are pets allowed?
Unfortunately, pets are not allowed at Delux Hotel, except for service animals.
What is the hotel’s cancellation policy?
Guests can cancel reservations up to 24 hours before check-in without any charges. Cancellations within 24 hours will incur a fee equivalent to one night's stay.
Reservation Questions
Can I modify my reservation after booking?
Yes, you can modify your reservation by contacting our customer service team. Changes are subject to room availability and any applicable fees.
Do you offer group booking discounts?
Yes, we offer discounts for group bookings. Please contact our reservations department for more details.
How can I book a room at Delux Hotel?
You can book a room through our website, by calling our reservations team, or through third-party booking platforms.
Do you require a deposit for reservations?
Yes, we require a credit card deposit for all reservations to guarantee the booking. The deposit amount varies depending on the room type and stay duration.
Amenities and Services
Does the hotel have a swimming pool?
Yes, we have an outdoor swimming pool available for guests from 7:00 AM to 9:00 PM.
Is there a fitness center at the hotel?
Yes, our fully-equipped fitness center is open 24/7 for all hotel guests.
Does the hotel provide airport shuttle services?
Yes, we offer airport shuttle services for an additional fee. Please arrange this with our front desk at least 24 hours before your arrival.
Are laundry services available?
Yes, we provide same-day laundry and dry cleaning services. Please contact housekeeping for more information.
Do you offer room service?
Yes, we offer 24-hour room service with a full menu of options from our on-site restaurant.
Dining Questions
What dining options are available at the hotel?
We have a fine-dining restaurant, a casual café, and a bar on-site. Additionally, room service is available 24/7.
Do you accommodate dietary restrictions?
Yes, our restaurant can accommodate most dietary restrictions, including vegetarian, vegan, gluten-free, and others. Please notify the staff in advance to make proper arrangements.
Is breakfast included in my stay?
Depending on the booking package, breakfast may be included. Please check your reservation details or inquire with the front desk upon arrival.
What time is breakfast served?
Breakfast is served daily from 6:30 AM to 10:30 AM in the restaurant.
Payment Questions
What payment methods are accepted?
We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept cash and mobile payments.
Can I pay for my stay in advance?
Yes, you can pre-pay for your stay online or by contacting our reservations team.
Is there a security deposit upon check-in?
Yes, we require a refundable security deposit upon check-in, which will be returned to you upon check-out, provided there are no damages or outstanding charges.